ONE-TO-ONE BENEFITS COUNSELING
Employees typically feel more comfortable having their specific questions or concerns addressed in a one-to-one setting. While technological solutions have come a long way to address a benefits enrollment process, they often miss the mark in truly educating employees about their needs. We provide a personal, face-to-face enrollment opportunity, along with a hi-tech enrollment platform to all employees, regardless of their work location or schedule. Our preferred method is in-person, but we have solutions to accommodate all employers and employees’ needs.
e3’s Benefit Counseling Advantage
We have access to professionally trained, licensed Benefits Counselors all around the country. Whenever possible, we deploy our local counselors to the actual jobsite to perform an enrollment. This preferred method can even be used by smaller locations, often with as few as five benefits-eligible employees. We have bilingual Benefits Counselors available to meet the needs of an increasingly diverse workforce.
Call Center Enrollments
We have full-time, W2 call center staff to support employees when face to face interactions are not feasible. Our telephonic team is licensed in all states and can support employee enrollments in multiple languages as well. We can use them team to provide year-round service as well. This high-quality solution continues to grow in popularity.
Co-browsing combines the convenience of telephonic enrollment with the visual aids of face-to-face. Using web-collaboration software, we can connect the Benefits Counselor to the employee’s computer terminal to guide them through the enrollment platform